Refund policy

At DolceMood, we are committed to ensuring your satisfaction with every purchase of shirts, shorts, and skirts. Please review our refund policy below for a smooth and transparent process.

Eligibility for Refunds

Refunds are available for items that are unused, unworn, and in their original condition with all tags attached. To qualify, you must initiate a refund request within 30 days of receiving your order. Items that show signs of wear, washing, or alteration will not be accepted.

Non-Refundable Items

Certain items are not eligible for refunds, including:

• Final sale or clearance items
• Items damaged due to improper use or care
• Personalized or custom-made products

How to Request a Refund

To start a refund, please email us at [email protected] with your order number, the item(s) you wish to return, and the reason for the request. Our team will review your submission and provide further instructions within 2 business days.

Refund Process

Once we receive and inspect your returned item(s), we will notify you of the approval status. Approved refunds will be processed to your original payment method within 5-10 business days. Please note that shipping costs are non-refundable, and you are responsible for return shipping fees unless the item is defective or incorrect.

Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us at [email protected] within 7 days of delivery. We will arrange a replacement or full refund, including return shipping costs, after verifying the issue.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please request a refund for the original purchase and place a new order for the desired item.

Contact Us

For any questions or assistance regarding refunds, please reach out to our support team via email at [email protected]. We are here to help.